United Nigeria is Recruiting to Fill the Position Of:
Job Title: Manager Commercial Services (MCS); head of department and member of management
Location: ENUGU
Employment Type: Full Time
Reports to: Chief Operating Officer
Effective Date: TBA
Job Responsibilities
BUSINESS DEVELOPMENT
Prepare commercial contracts and negotiating commercial terms for business development
Track and monitor commercial performances of various routes with a view to increasing revenue and earnings across the business
Demonstrate leadership and provide active coaching and support to the commercial team
Lead sales and marketing strategies
Establish and manage innovative projects from idea generation to innovation execution
Effectively research and analyze all areas of commercial portfolios to reflect business needs and identify new areas for growth
Identify and develop new routes based on industry data
Minimizing risks and ensuring a cost-effective approach
Central Reservation System
Help develop, lead, and deploy a central reservation system
Creation and publication of flights, routes and connecting airport
Plan unit of sales traffic and expectations
Monitor load factor and revenue flown per day of the week
Identify special events, religious festivals, sports events, holiday periods etc. and enter them in the holiday and special event calendar (HSE)
Management and control of reservation inventory in a way that increases company profitability given the flight schedule and fare structure available
Ensuring system data match with the published schedule
Ensuring system integrity
Provide overall guidance on system use and helpdesk on critical system-specific matters
Pricing and Inventory Control
Lead price setting and reviews
Ensure timely wash-up of all flights to maximize sales
Monitor competitor`s availability and adjust allocations according to the marketing strategy
Updating of fares and taxes
Management and control of reservation inventory to increase business profitability
Setting overbooking profile
Setting group quote pricing structure
Charter negotiation
Planning and Managing Commercial Department
Structure the commercial department into various units
Oversee business extensions in terms of corporate clients & Travel Agencies
Coordinate sales processes and systems training for new recruits and refresher training for existing personnel
Monitor and manage Customer Service and customer satisfaction process flow
Ensure seamless relationship between out-stations and Commercial team to enhance business development
Liaise with HR department for staffing needs
Align with Accounts department for checks and balances
Advising company on promotional offers and strategies
People Management
Develop a high-performance service culture within the business
Develop KPIs with team members and monitor individual performance
Conduct performance appraisal
Manage the allocation of appropriate resources and commitment of staff to the achievement of business targets.
Identify training needs and opportunities to develop a highly skilled functional department
Job Attribute Required Skills
Strong leadership and organizational skills
Bilingual skills (working knowledge of French or Portugues) will be an advantage
Good interpersonal skills
Excellent knowledge of of Microsoft Office Suite
Ability and readiness to work under pressure and at odd hours
Integrity and reliability at all times
Ready and able to train and mentor young professionals.
Strong network in the corporate world
Experience & Qualification
BSc/BA, Msc/MA Marketing, Economics, Accounting or any Social Sciences or Engineering;
5 years requisite experience in developing and managing commercial business of major airlines
10 years post graduation work experience
Certification in IATA ticket reservation system, Videcom or Amadeus will be an advantage.
Application Closing Date : NIL
Apply to: careers@flyunitednigeria.com
Interested and qualified candidate should forward his/her application (indicating location) and CV.
Job Title: Ground Operations Officers
Location: UNA has its operational Base in Enugu with sub-bases in Lagos and Abuja. The job may be located on any of these bases
Employment Type: Full Time
Reports to: HGO
Effective Date: TBA
Job Summary
The Ground Operation Officer is to ensure that Ground Operations activities are coordinated timely on both Domestic, Regional, and International flights on passenger, fueling, and all ground handling activities as well compiling and providing, statistics reports and information relating to ground operations.
Job Duties
Ground Operations Department at UNA ensures that passengers, luggage, cargo, mail, etc. are safely onboard the aircraft prior to departure and that passengers safely disembark from the aircraft and collect their baggage intact. It also ensures that the aircraft is adequately and timely received and remedied for every flight and that there are excellent facilities for fueling the aircraft and for handling passengers, baggage and cargo at various stations and destinations of the airline. It works with and supervises third-party ground handling companies that provide fueling, cleaning, ground equipment, janitorial services, baggage handling and catering.
Job Responsibilities
Coordinate fuel and fueling activities of all UNA stations
Coordinate the Ground Handlers related activities of all stations of UNA
Collate and check ADIs on a daily basis
Collate and check Ground Handlers invoices
Liaise with fuel marketers for fuel availability in all stations
Liaise with Ground Handlers for service availability in all stations
Liaise with station managers on service providers-fuel and ground handling
Coordinate cargo operations and follow up with the agents
Coordinate charter operations
Work close with OCC
Work with airport owners, NCAA, NAMA, NIMET on all matters relating to safe operations of the flights
Verify all fuel ADIs and ground handling invoices for payment
Initiate service recovery efforts in the event of irregular operations
Ensure proper management and maintenance of ground equipment of the
Accept any other duties that may be assigned by the head ground operation
Job Attribute Required Skills
Must be able to work late hours
Effective communicator
Team Player
Comfortable working under extreme pressure
Able to make critical decisions within short notice
Good Presentation skills
Multidiscipline approach
Ready at any station.
Reporting to the Head of Ground Operations
Experience & Qualification
• HND/BSC in any discipline
• Minimum of 5-year experience in ground operations with reputable airlines
• Training in ground operations, dangerous goods, aviation security
• Training in flight dispatch will be an advantage
• Previous airline experience
• Proficient in Microsoft Office suite
• Ability to clear security checks
• Driver’s license
• Good understanding of the IOSA Process
• Ready to travel at short notice
Application Closing Date : NIL
Apply to: careers@flyunitednigeria.com
Interested and qualified candidate should forward his/her application (indicating location) and CV.
Job Title: Manager, Enterprise Risk Management
Location: Enugu
Employment Type: Full Time
Reports to: CEO/COO
Effective Date: TBA
Job Summary
United Nigeria Airlines is a fast-growing commercial airline operator based in Nigeria. We are looking for a talented Risk Manager to join Team United Nigeria. If you’re eager for your next challenge, United Nigeria Airlines is a great place to grow your career. You’ll be glad you applied to United Nigeria for the role of a Risk Manager.
The Enterprise Risk Management
Department of United Nigeria develops and communicates the risk policies and processes for the Company. It develops and implements the risk models and controls involving market, credit, operational and regulatory risks, ensures that internal controls are operating effectively, and provides research and analytical support to the enterprise. The Risk Manager must have excellent quantitative and analytical skills, along with the ability to apply those skills across a variety of business processes
Job Responsibilities
Designing and implementing overall risk management processes and strategies for the company;
Performing a risk assessment: Analyzing current risks and identifying potential risks that are affecting the company including the financial impact on the company when risks occur;
Performing a risk evaluation: Evaluating the company’s previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements;
Establishing the level of risk, the company is willing to take
Developing a risk matrix in terms of probability of occurrence and severity of consequence;
Preparing risk management and insurance budgets
Risk reporting tailored to the relevant audience, the board, management and financiers and regulatory agencies.
Advising the board of directors about the most significant risks to the business;
Ensuring that business heads understand the risks that might affect their departments;
Ensuring that staff understand their own accountability for individual risks;
Explaining the external risk posed by corporate governance to stakeholders
Creating business continuity plans to limit risks;
Implementing health and safety measures, and purchasing insurance
Conducting policy and compliance audits, which will include liaising with internal and external auditors;
Maintaining records of insurance policies and claims
Reviewing any new major contracts or internal business proposals
Building risk awareness amongst staff by providing support and training within the company
Performs any other duties that may be assigned by the COO/ED
Job Attribute Required Skills
The following skills will be required:
• Analytical skills and an eye for details
• Commercial awareness
• Numerical skills
• Planning and organizational skills
• Ability to understand broader business issues
Communication and presentation skills
his is a senior position in the Company.
The Risk Manager reports directly to the CEO and to the Board of Directors as may be necessary.
Experience & Qualification
A Minimum of 8 years requisite experience in enterprise risk management in a large organization. Experience in the Aviation industry will be an advantage.
A degree in the following subjects is not vital but can be included in a job description:
Risk Management
• Management or Business Studies
• Finance or Economics
• Accounting
• Science
• Statistics
• Engineering
With a professional qualification in accounting, CFA or Risk management. A Postgraduate degree will be an advantage.
Application Closing Date : 27th July 2022
Apply to: careers@flyunitednigeria.com
Interested and qualified candidate should forward his/her application (indicating location) and CV.
Job Title: Marketing Officer
Location: Enugu
Employment Type: Full Time
Reports to: Manager, Commercial Services
Effective Date: TBA
Job Summary
United Nigeria Airlines is a fast-growing commercia airline operator based in Nigeria. We are looking for a talented, self-motivated professional to join Team United Nigeria as a Marketing Officer. The offer will be responsible for developing, pricing, promoting and placing United Nigeria’s passenger and ancillary services. If you are ready for your next challenge, United Nigeria Airlines is a great place to grow your career. You’ll be glad you applied to United Nigeria.
Job Responsibilities
Market development to ensure that the airlines optimizes its services;
Identify and analyze various market segments and design products and services to suit their needs;
Develop and implement new marketing campaigns and strategies including branding and advertising;
Analyze and report regularly on market, competition and trends;
Develop relevant statistical and financial data on various market segments in the aviation industry to inform management decisions;
Evaluate and report on the effectiveness of various marketing programmes
Carry out other necessary functions that will ensure market acceptability of United Nigeria’s products and services.
Performs any other duties that may be assigned by the COO/ED
Job Attribute Required Skills
Strong communication and organizational skills
Bilingual skills (working knowledge of French or Portuguese) will be an advantage
Good interpersonal skills
Excellent knowledge of Microsoft Office Suite
Ability and readiness to work under pressure and off office hours
Integrity and reliability at all times.
Strong network in the corporate and NGO world
Self-motivated, high-performance goal getting personality
Experience & Qualification
BSc/BA, MSc/MA in Marketing, Economics, Accounting, or any Social Sciences or Engineering;
5 years of requisite experience in marketing products and services
Experience in marketing airline services including charter, cargo will be an advantage.
Application Closing Date : 27th July 2022
Apply to: careers@flyunitednigeria.com
Interested and qualified candidate should forward his/her application (indicating location) and CV.
Job Title: Security Operative
Location: Benin / Jos
Employment Type: Full Time
Reports to: Station Manager
Effective Date: TBA
Job Summary
The Security Operative is responsible for protecting assigned property, promoting and enforcing safety
and security and act as a visible deterrent against irregular activity. The Security Operative reports to the
Station Manager and is assigned the responsibility of securing the lives and properties of United Nigeria
Airlines staff and passengers, effectively and efficiently
Job Responsibilities
Provides security protection for aircraft and passengers.
Implements crowd control techniques at the Check-in counters and Boarding gates.
Handles passenger body search at the boarding gate and treats passengers with courtesy and
respect.
Secures the airline’s properties, staff, passengers and passengers’ baggage from pilfering and
malicious damage.
Assists in investigating security-related incidents and reports same to the Station Manager.
Manages and reports all petty complaints from staff/passengers concerning security, especially
with respect to operational issues and any other security-related matter.
Respond to emergency situations to provide necessary assistance to employees and passengers
Complies with Aviation Security operating procedures, working practices, and protocols.
Utilizes equipment only as trained.
To carry out such other duties as assigned
Job Attribute Required Skills
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and time management skills
Ability to develop working partnerships with all staff in airlines at the airport
Ability to function well in a high-paced and at times stressful environment.
Must be honest and trustworthy
Must be smart and vigilant at all times
Must be a team player
Experience & Qualification
At least OND or equivalent qualification
A higher degree will be an added advantage.
Must be able to work late hours and multi-task.
A minimum of one (1) year of experience in a relevant field; AVSEC experience will be an added
advantage
Application Closing Date: 27th July, 2022
Apply to: careers@flyunitednigeria.com
Interested and qualified candidate should forward his/her application (indicating location) and CV.
Job Title: Customer Service Executive (CSE)
Location: Benin / Jos
Employment Type: Full Time
Reports to: Station Manager
Effective Date: TBA
Job Summary
The Customer Service Executive is responsible for Ticketing and Reservations, check-in, boarding and Baggage services. The Customer service executive reports to Station Manager and are assigned the responsibility of exercising efficient and effective sales, check-in, boarding and baggage services of all United Nigeria Airlines Ltd
Job Duties
Ground Operations Department at UNA ensures that passengers, luggage, cargo, mail, etc. are safely onboard the aircraft prior to departure and that passengers safely disembark from the aircraft and collect their baggage intact. It also ensures that the aircraft is adequately and timely received and remedied for every flight and that there are excellent facilities for fueling the aircraft and for handling passengers, baggage and cargo at various stations and destinations of the airline. It works with and supervises third-party ground handling companies that provide fueling, cleaning, ground equipment, janitorial services, baggage handling and catering.
Job Responsibilities
● Ensures Tickets are not sold on credit
● Adheres strictly to all Ticketing Time Limit requirements established by United Nigeria.
● For all Ticket purchases – all payments must be in cash or credit cards before ticket is issued
● Ensures update with relevant information regarding flight schedules, Flight timing and fares
● Ensures all necessary tools/materials needed for reservation and ticketing, check-in, Boarding, are available and ready for use before commencement of duty
● Ensures receipts, tickets, ticket jackets are available at all time if not make timely request to the supervisor
● Ensures daily flight program is readily available
● Ensures check-in, sales, boarding of passengers are carried out according to United Nigeria SOP
● Ensures sales, excess baggage charge reconciliation at the end of daily’s operations
● Ensures intending passengers hold valid ticket before check-in and boarding.
● Ensures valid identification before check-in
● Generates passenger manifest and make sure it goes with the flight
● Attends to any other duty assigned by the supervisor
Job Attribute Required Skills
● Excellent verbal and written communication skills.
● Excellent interpersonal and customer service skills.
● Excellent sales and customer service skills.
● Excellent organizational skills and attention to detail.
● Excellent time management skills with a proven ability to meet deadlines.
● Strong analytical and problem-solving skills.
● Strong supervisory and leadership skills.
● Ability to develop working partnerships with all staff in airlines at the airport
● Ability to prioritize tasks and to delegate them when appropriate.
● Ability to function well in a high-paced and at times stressful environment.
● Must be smart enough to take critical decisions within a very short time limit
● Proficient with Microsoft Office Suite or related software.
Experience & Qualification
● HND or B.Sc in any discipline
● A higher degree will be an added advantage.
● Must be able to work late hours and multi task.
● A minimum of one (1) year experience in relevant field
Application Closing Date:27th, July, 2022
Apply to: careers@flyunitednigeria.com
Interested and qualified candidate should forward his/her application (indicating location) and CV.
Job Title: Baggage Handler
Location: Benin
Employment Type: Full Time
Reports to: Station Manager
Effective Date: TBA
Key Responsibilities
• Supervising and coordinating all baggage, cargo and mails at the station.
• Receiving all checked – in baggage at the check -in counter
• Send and sort out of checked -in baggage into the baggage trolleys
• Ensure movement out of the baggage to the aircraft for loading after due identification by the respective passenger.
• The movement of arrival baggage from the aircraft to baggage hall for passenger identification • Provides strong support to the Line Manager as to achieve the overall goal of the company
Required Skills/Abilities
Excellent knowledge of Computer and Internet savvy
Excellent Communication skills both written and verbal
Good interpersonal skills and customer service oriented
knowledge of operation of standard office equipment.
knowledge of clerical and administrative procedures and systems such as filing and record
keeping
Qualification and Experience
• Must be at least 18 years old
• Relevant educational qualifications are OND, GCE, NCE, WAEC etc.
• Must be smart and vigilant at duty post at all times
• Knowledgeable on Dangerous Goods
• Must be a team player
Application Closing Date : 27th,July,2022 to: careers@flyunitednigeria.com
Interested and qualified candidate should forward his/her application (indicating location) and CV.
Job Title: Customer Service Supervisor (CSS)
Location: Benin / Jos
Employment Type: Full Time
Reports to: Station Manager
Effective Date: TBA
Job Summary
The Customer Service Supervisor will supervise the on-time performance of all United Nigeria’s domestic, Regional and international, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airline with safety, security and on-time departure being top priority. The Passenger Service Supervisor must ensure that there is sufficient staff to man the daily operations. CSS acts in the role of the Station Manager in his/her absence or as may be necessary
Key Responsibilities
● Supervise all aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.
● Supervise Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Ramp Agent, Driver, Catering Officer) Check- in Agent and Baggage Handlers etc.)
● Ensure all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
● Ensure strict compliance of Ramp safety procedures by all Ramp staff
● Ensures customer service representatives are fully trained, knowledgeable and provide superior customer service.
● Ensures all United Nigeria Ground Operations Manual, Load Manual, Station Manuals and other documents relevant to the management of the station are complied with
● Ensures that all flight summaries including flown coupons are sent on time to the revenue accounts office.
● Ensure that disruptions or unusual situations are attended to safely and legally with minimum risk to the company
● Ensure to meet arrival aircraft and supervise the various Ramp activities
● Ensure that all flights are with correct and appropriate passenger and baggage manifest before departure
● Performs any other duties that may be assigned by the Station Manager from time to time.
Required Skills/Abilities
● Excellent verbal and written communication skills.
● Excellent interpersonal and customer service skills.
● Excellent sales and customer service skills.
● Excellent organizational skills and attention to detail.
● Excellent time management skills with a proven ability to meet deadlines.
● Strong analytical and problem-solving skills.
● Strong supervisory and leadership skills.
● Ability to develop working partnerships with all staff in airlines at the airport
● Ability to prioritize tasks and to delegate them when appropriate.
● Ability to function well in a high-paced and at times stressful environment.
● Must be smart enough to take critical decisions within a very short time limit
● Proficient with Microsoft Office Suite or related software.
Qualification and Experience
● HND or B.Sc in any discipline
● A higher degree will be an added advantage.
● A minimum of four (4) years’ experience in relevant field
● Knowledge of Ground Operations Handling will be an advantage
● Must be able to work late hours and multi task.
Application Closing Date : 27th,July,2022
Apply to: careers@flyunitednigeria.com
Interested and qualified candidate should forward his/her application (indicating location) and CV.
Job Title: Office Assistant
Location: Benin / Jos
Employment Type: Full Time
Reports to: Station Manager
Job Summary
The Office Assistant shall provide support to managers and employees, assisting in daily office needs and managing the company’s general administrative activities.
Key Responsibilities
● Arranges and Organizes the office and work spaces
● Handles general clerical duties including photocopying and mailing
● Archives/Files – maintains electronic and hard copy filing system
● Retrieves documents from filing system
● Handles requests for information and data in conjunction with HR Officer
● Resolves administrative problems and inquiries
● Prepares agendas for meetings and other meeting schedules
● Opens, sorts and distributes incoming correspondence
● Maintains office supply inventories
● Coordinates the maintenance of office equipment
● Coordinates and maintains records for the office
● Any other duties as assigned by your supervisor
Required Skills/Abilities
● Excellent Communication skills both written and verbal
● Good interpersonal skills and customer service oriented
● knowledge of operation of standard office equipment.
● knowledge of clerical and administrative procedures and systems such as filing and record keeping
● Strong organizational skills including planning and prioritizing
● Good information gathering and monitoring
● Strong problem assessment and problem-solving skills
● Good knowledge of principles and practices of basic office management
● Ability to work under pressure without showing signs of distress
● Able to pay attention to details
Qualification,Experience and Skills
● Good SSCE certificate, OND (any discipline), previous experience as a Secretary or Office Assistant is an added advantage.
● Must be able to work late hours and odd times.
● Must be good able to multitask
● Preferably under the age of 30 years with a minimum of 1 year work experience
Application Closing Date : 27th,July, 2022.
to: careers@flyunitednigeria.com
Interested and qualified candidate should forward his/her application (indicating location) and CV.
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