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Interested Applications are invited from interested and qualified candidates to apply for the role of Customer Service Representative at CWAY Foods and Beverages Nigeria.
Job Description:
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
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Method of Application
Interested and qualified candidates should forward their CV to: abujacway@gmail.com using the position as subject of email. (Tip: Learn how to write a Professional CV).
Deadline: February 13, 2023
Qualifications and Requirements:
• Proven customer support experience or experience as a Customer Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.