Opay is recruiting for Fulfilment Officer
OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria.
- Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants.
We are more than a payment company.
We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.
- OPay is a one-stop mobile-based platform for payment and other important services in your everyday life.
- Millions of users rely on OPay every day to send and receive money, and pay bills.
- We are currently recruiting suitable and qualified candidates to fill the role below:
Job Title - Fulfilment Officer
Location - Lagos
Job Summary
The Fulfilment Officer is responsible for ensuring the timely, accurate, and cost-effective delivery of OPay card orders to customers across Nigeria.
- This role involves coordinating end-to-end order processing, working closely with third-party logistics (3PL) partners, and internal stakeholders to ensure seamless delivery and high customer satisfaction.
- The officer will ensure all fulfilment activities are aligned with business goals, service level agreements (SLAs), and company ethics.
Reporting Line:
Reports to the Logistics Manager
Key Responsibilities
Manage end-to-end order fulfilment, ensuring timely, accurate, and cost-effective delivery of OPay cards to customers nationwide.
- Coordinate and supervise third-party logistics (3PL) partners to meet service expectations and uphold OPay's standards.
- Monitor daily fulfilment operations, identifying process gaps and proposing improvements based on data insights.
- Handle returned orders efficiently and ensure re-fulfilment is completed promptly to maintain service quality.
- Work cross-functionally with internal teams to align fulfilment operations with broader logistics and business goals.
- Track performance against KPIs and SLAs and recommend actions to improve delivery outcomes and partner efficiency.
- Ensure compliance with operational procedures, data security policies, and regulatory requirements related to fulfilment.
- Escalate unresolved or high-impact issues to the Logistics Manager for timely intervention.
Core Competencies
- Strong leadership and execution skills
- Deep understanding of logistics, fulfilment, and 3PL operations
- Excellent communication and stakeholder management
- Analytical mindset with a continuous improvement orientation
- High proficiency in data interpretation and reporting tools
- Ability to work under pressure and manage high-volume operations
- Good negotiation and problem-solving skills
- Tech-savvy with familiarity in logistics automation tools or platforms
Behavioral Attributes
- Principled leadership and integrity
- Strong collaboration and cross-functional communication
- Adaptability to changing environments and initiatives
- Proactive and results-driven mindset
- High attention to detail and customer-centric approach.
How to Apply
Interested applicant can apply via this link:
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